Saturday, 5 October 2013

/scratch/alnguyen/Oblix/10143hf/palantir/webgate2/src/apache2entry_web_gate.cpp:434 "The AccessGate is unable to contact any Access Servers."

/scratch/alnguyen/Oblix/10143hf/palantir/webgate2/src/apache2entry_web_gate.cpp:434     "The AccessGate is unable to contact any Access Servers."

Are you seeing errors like "The AccessGate is unable to contact any Access Servers" ?

1) Check the status of Access Server and verify if its up and running. If it not running, restart Access Server.
2) If Access server is up & running, check the time of both OAM Access Server and WebGate machines. Ensure both servers are in sync with time.

Please note that Access Server clocks can be ahead of WebGates by no more than 60 seconds.

Webgate clocks should never be ahead of Access Server clocks.


More on time synchronization in OAM here 

Message from syslogd@ at Thu Oct  3 11:50:02 2013 ...
hostname Oblix: 2013/10/03@10:50:02.086321  5382    5391    ACCESS_GATE     FATAL   0x00001520      /scratch/alnguyen/Oblix/10143hf/palantir/webgate2/src/apache2entry_web_gate.cpp:433     "Exception thrown during WebGate initialization"

Message from syslogd@ at Thu Oct  3 11:50:02 2013 ...
hostname Oblix: 2013/10/03@10:50:02.086321  5382    5391    ACCESS_GATE     FATAL   0x00001520      /scratch/alnguyen/Oblix/10143hf/palantir/webgate2/src/apache2entry_web_gate.cpp:433     "Exception thrown during WebGate initialization"

Message from syslogd@ at Thu Oct  3 11:50:02 2013 ...
hostname Oblix: 2013/10/03@10:50:02.091357  5382    5391    ACCESS_GATE     FATAL   0x0000182C      /scratch/alnguyen/Oblix/10143hf/palantir/webgate2/src/apache2entry_web_gate.cpp:434     "The AccessGate is unable to contact any Access Servers."    raw_code^301

Message from syslogd@ at Thu Oct  3 11:50:02 2013 ...
hostname Oblix: 2013/10/03@10:50:02.091357  5382    5391    ACCESS_GATE     FATAL   0x0000182C      /scratch/alnguyen/Oblix/10143hf/palantir/webgate2/src/apache2entry_web_gate.cpp:434     "The AccessGate is unable to contact any Access Servers."    raw_code^301

Message from syslogd@ at Thu Oct  3 11:50:22 2013 ...
hostname Oblix: 2013/10/03@10:50:22.019074  5382    5395    ACCESS_GATE     FATAL   0x00001520      /scratch/alnguyen/Oblix/10143hf/palantir/webgate2/src/apache2entry_web_gate.cpp:433     "Exception thrown during WebGate initialization"

Message from syslogd@ at Thu Oct  3 11:50:22 2013 ...
hostname Oblix: 2013/10/03@10:50:22.019074  5382    5395    ACCESS_GATE     FATAL   0x00001520      /scratch/alnguyen/Oblix/10143hf/palantir/webgate2/src/apache2entry_web_gate.cpp:433     "Exception thrown during WebGate initialization"

Message from syslogd@ at Thu Oct  3 11:50:22 2013 ...
hostname Oblix: 2013/10/03@10:50:22.026224  5382    5395    ACCESS_GATE     FATAL   0x0000182C      /scratch/alnguyen/Oblix/10143hf/palantir/webgate2/src/apache2entry_web_gate.cpp:434     "The AccessGate is unable to contact any Access Servers."    raw_code^301

Message from syslogd@ at Thu Oct  3 11:50:22 2013 ...

hostname Oblix: 2013/10/03@10:50:22.026224  5382    5395    ACCESS_GATE     FATAL   0x0000182C      /scratch/alnguyen/Oblix/10143hf/palantir/webgate2/src/apache2entry_web_gate.cpp:434     "The AccessGate is unable to contact any Access Servers."    raw_code^301

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